Privacy Policy

Last updated: June 2026

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Introduction

Rowan Health Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, book an appointment or access our services.

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Who We Are

Rowan Health Ltd

Northstead, Bordlands

West Linton

EH46 7DE

Email: contact@rowan-health.com

Telephone: 07534 960293

Website: www.rowan-health.com

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Information We Collect

Depending on how you interact with Rowan Health, we may collect:

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Contact Information

• Name

• Email address

• Telephone number

• Postal address

Health Information

Where you enquire about or receive healthcare services, we may collect information relevant to your health, including:

• Medical history

• Current symptoms

• Previous treatments

• Medications

• Clinical notes

• Treatment plans

• Correspondence relating to your care

Health information is classified as special category data under UK GDPR and receives additional protection.

 

Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

This information helps us improve website performance and user experience.

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How We Use Your Information

We use personal information to:

• Respond to enquiries

• Arrange appointments and consultations

• Provide healthcare services

• Maintain clinical records

• Communicate with patients

• Send appointment reminders and administrative information

• Process payments and invoices

• Improve our services and website

• Meet legal, regulatory and professional obligations

We only process personal information where we have a lawful basis for doing so.

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Appointment Management and Clinical Records

Rowan Health uses Cliniko to manage appointments, patient records, intake forms, invoices and clinical administration.

Information submitted through appointment bookings, patient intake forms and consultations may be securely stored within Cliniko's systems.

Cliniko acts as a data processor on our behalf and maintains appropriate security measures to protect patient information.

 

Website Services

Our website is hosted through Wix.

Information submitted through website forms, enquiry forms or other website features may be processed through Wix's secure systems.

We may also use website analytics tools to understand how visitors use our website and to improve website content and functionality.

 

Marketing Communications

If you contact us to enquire about our services, we may respond using the contact details you provide.

Where permitted by law, we may occasionally send information about services, events or educational resources that may be relevant to you.

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option provided within communications.

We do not sell, rent or broker personal information to third parties.

 

Sharing Information

Your information will be treated as confidential.

We will only share personal information where necessary:

• With healthcare professionals involved in your care and only where appropriate

• To comply with legal or regulatory obligations

• To protect the safety of patients, staff or others

• With trusted service providers acting on our behalf under appropriate contractual arrangements

We will never sell your personal information.

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Data Retention

Clinical records are retained in accordance with professional, legal and insurance requirements.

Adult patient records are generally retained for eight years following the end of treatment.

Records relating to children are retained until the child reaches the age of 25.

Information that is no longer required will be securely deleted or destroyed.

 

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure or alteration.

While no method of electronic transmission can be guaranteed completely secure, we take appropriate steps to safeguard the information entrusted to us.

 

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request restriction of processing in certain circumstances

• Request erasure where legally appropriate

• Object to certain forms of processing

• Request transfer of your data where applicable

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

We may request proof of identity before releasing personal information.

 

Complaints

If you have concerns regarding how your personal information has been handled, please contact Rowan Health in the first instance.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Telephone: 0303 123 1113

Website: www.ico.org.uk

 

Medical Information Disclaimer

Information provided on the Rowan Health website, including articles, educational resources and health information pages, is intended for general educational purposes only.

Website content should not replace advice provided by your GP, consultant, oncology team or other healthcare professionals involved in your care.

Always seek advice from an appropriately qualified healthcare professional regarding any medical condition or treatment.

 

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or clinic operations.

The latest version will always be published on this website.